Return and Exchange Policy
We know that sometimes a return or exchange is necessary. Please review our policy carefully before submitting a request.
Return Eligibility
- Returns must be initiated within 30 days of the order date.
- Requests submitted after 30 days will not be accepted.
Inspect Your Order
Please open and inspect your package as soon as it arrives.
Damaged Products
- If your order arrives damaged, you must submit a claim within 2 days of delivery.
- Damage claims submitted after 2 days will not be accepted.
How to Submit a Claim
All return, exchange, and damage claims must be submitted through your account on our platform by following the return instructions provided there.
Return Requirements
To be eligible for a return:
- The product must be returned in its original packaging
- All accessories and included parts must be included
- The return must comply with all policy requirements
We reserve the right to deny any return that does not meet these conditions.
Return Timeline After Approval
Once your return is approved and you receive a Return Merchandise Authorization (RMA) number, the item must be returned within 10 days.
Restocking Fees and Shipping Charges
- Shipping and handling charges are non-refundable
- No restocking fee applies to claims involving:
- damaged items
- missing items
- incorrect items
- A 10% restocking fee applies to all other approved returns
Please note that all shipments go through strict quality control procedures before leaving our warehouse, including:
- human verification
- video-recorded packing stations
- UPC barcode scanning
Non-Returnable Items
The following items are non-returnable, non-exchangeable, and non-refundable due to HAZMAT regulations or other restrictions:
- Chlorine of any kind
- Bromine of any kind
- Liquid chemicals
- Non-chlorine pool and spa shock
- Inflatables
- Spa and pool pillows or headrests
- Electronic or installed components
- Spa and pool filters
Manufacturer Warranties
All products are backed by the manufacturer's warranty, where applicable.
Contact Us
If you have questions or need help with the return process, contact customer support by:
- Text: 515-209-2112
- Real Person Chat: available in the lower-right corner of the screen
Thank you for your understanding and cooperation. Our return policy is designed to keep the process fair, efficient, and consistent for all customers.