Return Policy Information and Instructions:
We understand that sometimes returns are necessary, and we appreciate your understanding of our policies. Please review the following information carefully:
1. Return Window:
- Unfortunately, we cannot accept return claims after 30 days of receiving your order.
2. Product Inspection:
- Upon receiving your order, please open the package immediately and thoroughly inspect the contents.
- All product claims must be reported within five days of receiving your order.
3. Damaged Products:
- No claims for damaged products will be accepted after 5 days of receiving the order.
4. Claims Submission:
- All claims must be submitted through your account on our platform.
- Please follow the steps outlined below to initiate a return. No exceptions will be made.
5. Return Process:
- Log in to your account on our platform.
- Navigate to the "Order History" section.
- Select the specific order for which you wish to initiate a return.
- Follow the provided instructions to submit your return request.
6. Important Notes:
- Ensure that the product is in its original packaging and includes all accessories.
- We reserve the right to reject returns that do not meet our return policy criteria.
7. Contact Us:
- If you encounter any issues or have questions regarding the return process, please contact our customer support team.
- Thank you for your understanding and cooperation. We strive to provide you with the best shopping experience, and our return policy is in place to ensure a fair and efficient process for both parties.