We understand that returns are sometimes necessary, and we appreciate your understanding of our policies. Please review the information below carefully.
Return window
We cannot accept return requests more than 30 days after the order date.
Inspect your order upon arrival
Please open your package as soon as it arrives and inspect all contents carefully.
Damaged product claims
Claims for damaged products must be submitted within 2 days of delivery. We are unable to accept damage claims after that period.
How to submit a claim
All claims must be submitted through your account on our platform. Please follow the return request steps provided there. No exceptions will be made.
Return requirements
To be eligible for a return, the product must:
- Be in its original packaging
- Include all accessories
- Meet all applicable return policy requirements
We reserve the right to reject any return that does not meet these criteria.
Return timeline after RMA issuance
Once your RMA number has been issued, the product must be returned within 10 days.
Fees and shipping charges
- Shipping and handling charges are non-refundable
- No restocking fee applies to damaged, missing, or incorrect item claims
- A 10% restocking fee applies to all other approved returns
Non-returnable items
The following items are non-returnable, non-exchangeable, and non-refundable:
- Chlorine of any kind
- Bromine of any kind
- Liquid chemicals
- Non-chlorine pool and spa shock
- Inflatables
- Spa and pool pillows
- Electronic or installed components
- Spa and pool filters
- Spa and pool pillows or headrests
Quality control notice
We maintain strict quality control procedures before orders leave our warehouse, including:
- Human double-checks
- Digital video recording of packing stations
- Digital UPC scanning
Warranty information
All products are backed by the manufacturer's warranty, where applicable.
Contact us
If you have any questions or experience any issues with the return process, please contact our customer support team.
Thank you for your understanding and cooperation. Our return policy is designed to ensure a fair and efficient process for everyone.
Please complete the information below to begin the return/exchange/store credit process. Please be clear and precise on the nature of the return. Thank You For Choosing Us!