Returns and Exchanges
Return Policy Information and Instructions
- No returns after 7 days of receiving your order. Please open your package immediately upon receiving and inspect the contents.
- No missing product claims after 5 days of receiving your order. Please open your package immediately upon receiving and inspect the contents.
- No claims for damaged products after 5 days of receiving your order. Please open your package immediately upon receiving and inspect the contents. All claims must be submitted through your account. Please follow the steps below. No Exceptions.
All claims to return products must fall in the guidelines listed above. If they do please continue on reading.
Next you will need to complete our Return Merchandise Authorization.
Follow these steps:
1. Log-in to your account by clicking here
2. Go to Completed Orders, then click Return Item(s) next to their item.
3. Fill out the following items on the return request:
- Quantity to return
- Return reason
- Issue Store Credit
4. Click Submit Return Request.
5. We will process your claim and notify you by email with an RMA NUMBER.
- Returns to us without an RMA will be refused by us. Orders you refuse at the time of delivery will be denied charged the actual shipping cost determined by ShipStation plus the 10% restocking fee.
- For Damaged Product Claims a picture of the damaged product maybe requested by the shipping company for insurance purposes (you will receive an email from us if this is required)
- All products must be returned to us within 7 days of receiving your Return Authorization Number (RMA)
- We are unable to credit you for shipping/handling charges.
- We have no restocking fees for damaged, missing/wrong product claims.
- We do however have a 10% restocking fee on any other returns.
***PLEASE NOTE *** We inspect our shipments with human, digital video and sound. We will only issue store credit for orders missing any product.
***PLEASE NOTE *** the following are NON-RETURNABLE, NON EXCHANGEABLE and NON-REFUNDABLE Items. All sales are final!
- Electronic/battery or installed items see manufacturer’s warranty and contact them.
- Special order parts from the manufacturer
- All Pool Accessories such as skimmers, baskets, nets, kits etc.
- Spa Fragrances
- Spa Filters/Cartridges
- Pool Filters/Cartridges
- Spa or Pool Water Testing Supplies
- Solar Pool Covers
- Winter Pool Covers
Products that cannot be returned because of Department of Transportation shipping regulations include:
- Chlorine Sticks and Tablets of any kind
- Bromine Tablets of any kind Chlorine Based Pool and Spa Shock
- Calcium Based Pool Chlorine
- Granules Hydrogen Based Pool Shock
- Non-Chlorine Pool and Spa Shock
All products sold by us come complete with the Manufacturers warranties. Products that have been Installed, Used, Tested, and Missing Parts or listed as a "NON-RETURNABLE item" are items that may not be returned to us; rather they must be directed to the manufacturer who made the item. Products that are damaged internally and to no result of shipping must be addressed to the manufacturer directly. We are not responsible for their quality control. These items are covered by the manufacturers' warranty. If you feel that you have a defective product, please refer to the warranty information packaged with your product. Please contact the manufacturer for more warranty information. All authorized returned items must contain all parts, rebate certificates, manuals, and documents. They must be properly packed in the original manufacturers packaging. The item must be received by us in clean, resalable condition. If any item is not in resalable condition, or are missing parts, rebate certificates, manuals, and documents when we receive it will be denied a refund. In our sole discretion, we will make determination as to the extent of any use or abuse upon receipt and inspection of a returned item. We reserve the right to return the item to you for non-compliance with this policy. No returns are accepted after 7 days of receiving your order. No exceptions. We will refund or exchange your purchase, as long as you have complied with our simple return policy & instructions. Please allow up to 15 business days from the date you return your package for your refund or exchange to be completed. We will process these as quick as possible. Refunds can only be made to the original purchaser. Refunds can only be issued in the same manner payment was received by us.